Not all of our mothers taught us, “If you can't say anything nice, don't say anything at all”
Companies considering social media often ask us, “What if people say nasty things about us?”
Our answer is, “If people want to say nasty things about you, they are already doing so on other channels. Having an official social media presence allows you to respond.”
Negative feedback is a net positive
It isn't often I get to say kind things about the Transportation Security Administration. Recently, though, they launched a blog, and I have to take my hat off to them for it.



